SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://geekswift.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
According to the description. delivered in time. thanks to the store
Great item delivered in 22 days
thank you geekswift that was quick
Cap is mega
fits like a glove, it's nice and warm. Perfect for winter time! :D only gripe is that it took way longer than expected and the tracking number was essentially useless because the last time it updated was the 20th of october.
In Poland, the cap got in a month. Quality, for this price, good. I'm happy with the purchase) with the store did not communicate.
Good time of the day. the order arrived in good condition. 16.10-ordered, 6.11-came. got to the Krasnodar Territory (Krasnodar) And we are satisfied with the result! packed in plain gray and transparent packages. as soon as I got it, I was very surprised. quality is beautiful! it is very soft and stretches so well, you can pull on any head!) sewn everything neatly, but only Here on the inside there are 2 white threads, but this is not a problem. they can be safely cut off or just ignore. expected a cheaper quality of fabric, but was pleasantly surprised. thank you to the store, I advise! her money is worth it!
Our daughter loves the real Jughead Jones Riverdale hat! Fits perfect. Delivery time to The Netherlands was 1 month.
The package arrived 2 weeks before the set time. The hat is very good, it feels good quality and it is very soft, the color is right. The product is like in the pictures. I'm very satisfied with my purchase :)
ordered on 9-17 arrived on 9-8 to the Netherlands. good quality beanie. very well made. daughter is loving it. fast shipping. I recommend this store.