We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product, beautiful!!!
Excellent!
nice box, can be given as a gift. I like the quality and overall nice finish
Fast shiping. I have not opened it yet because it's for birthday present in two weeks.
Excellent
Arrived to Hungary in two weeks, tracking worked well. Seller packed and sent the product within one day. As it is a present, it will not be constructed for a while. I will update my feedback with the results later.
Looks good, arrived in good condition
Fast delivery, well packaged & as described. not yet assembled but internal packaging is sealed.
Excellent item, free blisteringly fast. Highly recommended
This is a birthday gift, It will be built next month. It looks like all the pieces are there and intact.
Although the order was issued for a long time (forced to hang), but after sending it came quickly. Everything is well packed. Delivery to the house.
It's the second puzzle i buy with them and shipping is very fast, the box came a little mistreated but inside everything is just fine.
All whole, beautiful packaging, everything inside is laid out by bags, instructions on pictures, when opening the tree slightly moist think pack immediately after cutting with laser. It is possible to cut wet so as not to burn. No cutting jambs. I recommend before the assembly to dry a little under heavy than the thread so that then the tree does not lead. Many spare parts included. Your money is worth it.
came in 20 days outer package has a bit deformation but its solid. havent started to build but it wont be take more
No cutting defect, very nice to mount... It was just missing the wax in the box...
5* store, 5* product, overall VERY happy
Did not open yet. But packed well and fast delivery.
Two weeks to Bangkok. Pack well. Thanks!
As description.
The package corresponds to the description. Very fast delivery.
Order received in 16 days well protected and in good condition. It looks very good quality and is a great purchase, product and store recommended.
Shipping is very fast summer Assemble hours or so Jam Wax is the RT mortars and why not been won four key Poop it out a little force be assembled by the Bonnie genitive sation Work became horse was four key Just funny stuff Toys. enough ㅎ Note 쒜 diary cobbles in Quran phone in having this Rod rattle for 삿 can oh
Arrived very quickly because was shipped to the US from the US. Haven't opened as it is a gift.
Fast Shipping. Good and safe packed. Good Quality. All exactly as described. Can I recommend. Welcome again and thank you for the Gift
Outside everything is beautiful. Inside we will look later-a birthday gift to my daughter. Shipping fast