We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice box, can be given as a gift. I like the quality and overall nice finish
Item as description, shipping time honored. Item in its original packaging still sealed and for this not yet fitted. RECOMMENDED
Everything corresponds to the description
going to assemble.
Good, quality designer. Nice to hold in your hands. To give is not ashamed. Keep in mind that the week begins with sunday, not monday. Came quickly, less than two weeks before mo. I'm happy)
Perfect. Thank you
The order was made on 10.01.2019 came about 3 weeks in mo, everything is neatly packed, not wrinkled, took as a gift, so did not open, i hope to like
Everything is wonderful and whole, i recommend the store, thank you!
Looks nicely out.
It’s a nice little kit. Good quality. Instructions were clear & easy to follow.
It all got whole and pretty fast. Assembly instruction (in pictures) lies in the box. Only the calendar "slide" one day ago
Well-wrapped, i arrive within the dates set by the store
The goods came whole, even the packaging is not mint (for me it was important, because. I bought it as a gift). The order is satisfied!
Very long went to g. Big stone. the dispute did not open, because they took for a gift!
Order in st. petersburg came for 2 weeks. The box is packed perfectly. Nothing was wrinkled. Thanks to the store.
The goods are delivered on time. Everything is perfectly packed. Not collected yet.
Fast 15 days for Portugal. Wood. As described in the ad. Thank You
very quick UPS delivery,sealed solid box,top quality puzzel,excelent project,great price,thanks good buddy
Great product, fast delivery. I recommend this store
Nice wood puzzle
Not used yet
Amazing. Super entertaining and very good image. Great shopping. Recommended. Very fast shipping
Super zbawka, recommend.
A little wrinkled packaging when delivered. The inside did not affect. Delivery to moscow in 1,5 weeks
PERFECT!